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Policies

Shipping:

All items are checked over, carefully packaged, and sent by regular, untracked mail. Postage is charged at a flat rate regardless of the order size. Once your order has been shipped, Harrow Designs accepts no responsibility for loss or damage to your package.

We will try to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. No Liability will be accepted for loss or damages suffered by anyone as a result of any such delays. Delivery times listed on the site are an estimate only and are subject to change without notice. If unforeseen circumstances arise and there is a delay in dispatching your order, Harrow Designs will notify you by email and send the order as soon as possible.

Once goods have been dispatched, it is the customer's responsibility to make themselves available to take delivery during business hours.

Our aim is for you to receive your items within 3-5 working days for Regular Post and 1-5 working days for Express Post. This takes into account the handling time as well as the shipping time.

If you would like insurance for your parcel please contact us and we will invoice you for the extra costs involved.

If you provide an incorrect mailing address and your order is returned to us, you will be required to repay shipping costs.

Please note that we do not offer refunds for 'change of mind' on our products. If the product is believed to be faulty please contact Harrow Designs via email to discuss a refund or exchange. See Refund Policy below.

Preorder Items:

When placing an order for a preorder item the estimated date of shipping will be listed in the item description. This date is an approximate date and Harrow Designs take no responsibility for delays from our suppliers as they are beyond our control. We will post the item directly to you the business day following the day we receive the item.

If you place an order that includes a preorder item as well as in stock items, we will wait until your preorder item has arrived before shipping the entire order. If you would like the in stock items shipped sooner please place two separate orders, one for the preorder item and one for the in stock items.


Quality/Variations:

Harrow Designs and its suppliers do their very best to ensure product quality and consistency across each item. Weights, sizes and dimensions mentioned are approximate and there may be slight variations to colours, print placement, and designs due to the nature of natural products and all of our items being made by hand.

Legal Age:

You must be eighteen (18) years of age or over to register as a member of the Site or purchase Products from the Site. Any Order and/or purchase made by you using this Site is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.

Website:

We reserve the right to make changes to the Harrow Designs website without notice. If we make a change to or cancel an order due to stock levels or other circumstance we will make every effort to contact you via your email address or phone number provided when the order was placed. 

Privacy Policy:

Harrow Designs collects and uses your personal information for the purposes of delivering your order and staying in touch regarding promotions and special offers. We will never sell or share your information with other organisations and we respect your privacy.

If you subscribe to our email marketing you are giving us permission to send you emails about our store, new products and other updates.

Refund / Cancellation Policy:

At Harrow Designs we want to ensure you are 100% happy with your purchase.

Unfortunately Refunds & Exchanges will only be issued if an item is faulty. We can not give refunds or exchanges for change of mind purchases. You must notify us via email with the reason for your return or exchange and proof of purchase before it will be processed. We will assess your description and may request more information.

If a fault has developed after 14 days of use, we reserve the right to refuse replacement. Refunds/exchanges must be submitted within 14 days, general wear and tear is possible after this time.

Please be aware that since all of the items in our store are handmade, some variations between products may occur, e.g. slight dye variations, shape, placement of patterns, colour variations.

We cannot refund shipping costs from your original order and you will be responsible for paying for your own shipping costs for returning your item to us.

Refunds will be provided (less cost of original postage) once the returned item is received via registered post in unused condition. The refund must also be agreed upon and the fault confirmed by us prior to the refund. If you request an exchange instead we will post a new item back to you and pay for the shipping costs to send your replacement item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance when returning an item to us. We don’t guarantee that we will receive your returned item and cannot offer a refund or exchange for any item we do not receive.

Contact Us:

Business Name: Harrow Designs
Email: harrowdesigns@outlook.com.au
Country: Australia

Payment Options:

We accept the following payment options - Afterpay, Credit Card, Paypal.